FAQ

General questions

SimCardSpain provides prepaid sim cards from the well-known brand called Orange, made specially for travellers who come all over Spain and Europe.

You can find 2GB 4GB, 3GB 6GB or 6GB 12GB data sim cards, all with several minutes or euros to call (national or international). Moreover, we always have promotions which will give you even more data!

Benefit from the lowest rates of the major network operator in Spain for your calls and internet browsing during your next trip in Europe.

Order online, pick-up when you arrive in Barcelona and enjoy your trip around Spain and Europe! We have made it easy for you: no activation, no contract and no settings. The sim card is ready to use as soon as you receive it!

You can pick-up the sim card you ordered online as soon as you arrive in Barcelona. Our partner office is open everyday from 8am to 8pm and it is located right in the center of the city: Julià Travel Office, Carrer d’Hospital 4.

Yes, it will! We offer tri-format sim cards (normal, micro and nano sizes) so you can stay connected throughout your trip abroad. They are compatible with any unlocked device.

An unlocked phone accepts sim cards from other networks. To test if your phone is unlocked, insert in your phone a sim card of a friend who is from another network and see it if works normally.

Yes, in all Orange stores and resellers. You can find your store in this webpage.

There are non roaming fees in any European Union country so your prepaid Orange sim card will work without extra charges. Enjoy an easy connection at a local rate and master your telecom budget while traveling!

Sim card information

You only have to insert the sim card in your unlocked device as soon as you pick it up in our Barcelona partner office and it will start working. If your mobile phone is locked, contact your current mobile operator to have it unlocked. If you have any problem you can always contact us!

We have three different offers: 2GB+5€, 3GB+10€ or 6GB+30min (with their special promotion each time!).

All of them include phone calls and data which can be used in every European Union country without extra charges.

The amount charged on the sim card at the time of purchase is valid for 30 days from the date of activation. The sim card will remain active while you have activity and balance loaded. If it does not show activity after 6 months it will be deactivated.

No. Your sim card will be already activated and ready to use when you receive it.

No. Once you receive it, it is ready to use. No need for phone configuration or to call to activate, we have done all that work for you.

Coverage information

Our sim cards use 4G network. In Spain we use Orange Mobile Network and in the rest of the European Union countries your device will find the partner phone network.

SimCardSpain works with the major operators worldwide to make sure that you receive the best connection available. Most of the largely populated areas have great cellular coverage and your mobile device and hotspot will work without any disruptions.

Customer support

You can contact us via email, WhatsApp or phone call.

We provide a full secure payment process through Paypal. We accept Master Card, Visa, CB, JCB, American Express and Paypal accounts.